Improving IT Service Management with Decision-Making Support Systems.
| Autor: | Mora, Manuel, Phillips-Wren, Gloria, Cervantes-Pérez, Francisco, Garrido, Leonardo, Gelman, Ovsei |
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| Zdroj: | Engineering & Management of IT-based Service Systems; 2014, p215-232, 18p |
| Databáze: | Complementary Index |
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