Innovation Through Total Quality Management Elements, and Customer Loyalty in Spanish Financial Institutions.
| Autor: | del Castillo-Peces, Carlos, Prado-Román, Camilo, Mercado-Idoeta, Carmelo, Prado-Román, Miguel |
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| Zdroj: | Entrepreneurship, Innovation & Economic Crisis; 2014, p127-137, 11p |
| Databáze: | Complementary Index |
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