Reliability-based analysis of service recovery.
| Autor: | Simons Jr, Jacob V. |
|---|---|
| Zdroj: | International Journal of Quality & Reliability Management; 2004, Vol. 21 Issue 1, p11-31, 21p |
| Databáze: | Complementary Index |
| Externí odkaz: |
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| Autor: | Simons Jr, Jacob V. |
|---|---|
| Zdroj: | International Journal of Quality & Reliability Management; 2004, Vol. 21 Issue 1, p11-31, 21p |
| Databáze: | Complementary Index |
| Externí odkaz: |
|