Mining Top Issues from Contact Center Logs for Self Help Portals.
| Autor: | Garg, D., Kambhatla, N., Vukovic, M., Pingali, G. |
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| Zdroj: | 2008 IEEE International Conference on Services Computing; 2008, p171-178, 8p |
| Databáze: | Complementary Index |
| Externí odkaz: |
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