Improving service quality using performance indexes.
| Autor: | Kee-Kuo Chen, Jaw-Shen Wang, Ching-Wu Chu, Rong-Her Chiu |
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| Zdroj: | 2009 IEEE International Conference on Industrial Engineering & Engineering Management; 2009, p1342-1346, 5p |
| Databáze: | Complementary Index |
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