| Autor: |
Pandzo, Alica, Taljanovic, Kemal |
| Zdroj: |
Proceedings of the European Conference on e-Government; 2012, p861-875, 15p, 4 Charts, 10 Graphs |
| Abstrakt: |
Many governments are finding it challenging to adjust to the different demands and expectations brought on by the new information society. For Bosnia and Herzegovina this is additionally challenging as it is, at the same time, having to rebuild from the setbacks caused by a recent war. This article presents the results of an empirical study of the current state of eGovernment development in municipalities and cities in Bosnia and Herzegovina. The study covers both back-office and front-office indicators. Back-office analysis is conducted using a survey questionnaire completed by municipal IT managers. It focuses on technological readiness of municipalities for implementing eGovernment. The front-office analysis combines a municipal web site assessment producing a ranking of municipal web sites, with an eMail responsiveness test to fictitious citizen enquiry. The study includes an equal distribution of small, medium and large municipalities in the sample. This research also attempts to identify relationships between municipal e-readiness and development of municipal web sites in terms of eGovernance. Recomendations are given for future development and policy formulation. Results are compared to previous similar studies in Bosnia and Herzegovina. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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