Measuring Customer Service Factors as a Preliminary Step in Benchmarking Logistics Performance: A Case Study in the UK Academic Publishing Industry.
| Autor: | SAVAGE, CHRISTOPHER, BAMFORD, PROFESSOR COLIN G. |
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| Zdroj: | International Journal of Logistics: Research & Applications; Nov1998, Vol. 1 Issue 3, p283-295, 13p |
| Databáze: | Complementary Index |
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