An Assessment of the Dimensionality of Should and Will Service Expectations.
| Autor: | Laroche, Michel, Kalamas, Maria, Cheikhrouhou, Soumaya, Cézard, Adélaïde |
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| Zdroj: | Canadian Journal of Administrative Sciences (John Wiley & Sons, Inc.); Dec2004, Vol. 21 Issue 4, p361-375, 15p |
| Databáze: | Complementary Index |
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