| Autor: |
Thomas, George R. |
| Zdroj: |
Simulation; May1974, Vol. 22 Issue 5, p139-144, 6p |
| Abstrakt: |
This study illustrates the use of discrete simulation models as tools to assist in the analysis of an existing system--a quick-service take-out restaurant with 8 employees. Comparisons made between a model of the real-world system and models of proposed changes to the system's configuration assist in formulating minimal-risk decisions affecting1. Levels of service2. Cost of operation3. Tradeoffs between volume of business and service offered to customers4. Service timeIn this study three alternatives involving the loca tion of the cash registers and the staffing level (8 or 10 employees) are examined. The study shows that the level of services could be increased with the same number of employees and with half as many cash registers. Queues would generally be shorter, and fewer customers would be lost during peak hours of business. The results of the simulation were tested and found to be statistically significant. [ABSTRACT FROM PUBLISHER] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
|
