| Abstrakt: |
Traditionally, because of its closeness to the term "production", productivity has long been explained in relation to optimisation of parameters, components or activities of production, pertaining to direct manufacturing of products. With the substantial increase in the complexity of manufacturing and service jobs and, correspondingly, the number of professional, knowledge or "white-collar" workers, productivity measurement and evaluation of white-collar jobs has become an important consideration. This requires the development of an appropriate technique to measure and evaluate white-collar productivity. [ABSTRACT FROM AUTHOR] |
