| Autor: |
Van der Bij, J. D., Vissers, J. M. H. |
| Předmět: |
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| Zdroj: |
International Journal of Health Care Quality Assurance (09526862); 1999, Vol. 12 Issue 5, p214, 8p, 1 Diagram, 7 Charts |
| Abstrakt: |
Until recently, it was uncommon to ask professionals to give objective evidence to non-professionals regarding the quality of their work. Nowadays, however, professionals, their health-care processes and their health-care organisations have to face assessments concerning organisation, control and content of the work. Meanwhile, health-care organisations generate improvement programmes to mutually match activities of individual professionals and to redesign health-care processes within or between h ealth-care organisations. In all these situations information is required on the current and sometimes the improved stage of the health-care process. Often performance indicators are mentioned to generate this information. In this paper we present a fram ework of performance indicators and related measuring instruments to monitor and evaluate health-care processes. It is based on a literature scan and on empirical research in two general hospitals and one mental hospital. The literature scan was guided b y the three case studies and in the case studies the framework was tested. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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