| Autor: |
Hutchison, David, Kanade, Takeo, Kittler, Josef, Kleinberg, Jon M., Mattern, Friedemann, Mitchell, John C., Naor, Moni, Nierstrasz, Oscar, Pandu Rangan, C., Steffen, Bernhard, Sudan, Madhu, Terzopoulos, Demetri, Tygar, Doug, Vardi, Moshe Y., Weikum, Gerhard, Keqiu Li, Jesshope, Chris, Hai Jin, Gaudiot, Jean-Luc, Bing Li |
| Zdroj: |
Network & Parallel Computing (9783540747833); 2007, p486-494, 9p |
| Abstrakt: |
The continual improvement of service process is one of the most important factors for improving service process management level. But it is very difficult to identify the real causes of service fault executing service process improvement. Aiming at the problem, this paper proposed a service fault recognition & improvement method based on association rules mining. The method provides a new approach for enterprises to improve effectively service process fault. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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