Fabled Service, Ordinary Acts, Extraordinary Outcomes (Book).

Autor: Gonçalves, Karen P., Lantos, Geoffrey P.
Předmět:
Zdroj: Journal of Consumer Marketing; 2000, Vol. 17 Issue 1, p74-76, 3p
Abstrakt: Reviews the book "Fabled Service, Ordinary Acts, Extraordinary Outcomes," by Betsy Sanders.
Databáze: Complementary Index