Functional by Design: A Comparative Study to Determine the Usability and Functionality of One Library's Web Site.

Autor: Graham, John-Bauer, Poe, Jodi, Weatherford, Kimberly
Předmět:
Zdroj: Technical Services Quarterly; 2003, Vol. 21 Issue 2, p33-49, 17p, 3 Diagrams, 3 Charts, 1 Graph
Abstrakt: Having a library Web site that users feel comfortable and confident navigating is as important as having your library's front door visible, unobstructed, and unlocked while you are open to serve your patrons. This paper presents a unique study on the usability and functionality of one library's Web site. The study offers the participants a side-by-side comparison of the previous design and the current design in order to determine if the changes that were made as a result of an initial survey benefited users. Participants were asked to answer a series of questions in both the previous and current library Web sites. Their responses helped gauge the functionality and usability of the library's Web site. [ABSTRACT FROM PUBLISHER]
Databáze: Complementary Index