| Autor: |
Michaela A Balzarova, Christopher J Bamber, Sharon McCambridge, John M Sharp |
| Předmět: |
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| Zdroj: |
Business Process Management Journal; 2004, Vol. 10 Issue 4, p387-399, 13p |
| Abstrakt: |
This paper explores the implementation of a process-based management system within a service organisation that has recently achieved certification of its quality management system to the ISO 9001:2000 requirements. Many academics and business people alike consider process-based management as a fundamental requirement of certification to ISO 9001:2000 quality management systems. Hence, this paper discusses the definition of a process-based management system and also considers, through a literature review, theories relating to the topic. Consequently, a theoretical model is proposed that outlines the factors affecting successful implementation of a process-based management system. The paper demonstrates that the theoretical model has been assessed within a UK housing association enterprise case study organisation. The case study organisation presented in this paper, shows the potential barriers of implementation of a process-based management system. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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