| Abstrakt: |
The government supports efforts to improve the processing of Building Approval (PBG) permits and Functional Worthiness Certificates (SLF) by issuing a web-based service, namely the Building Information System (SIMBG). However, this activity still experiences many obstacles due to the need for more public knowledge and awareness of the importance of PBG and SLF. Apart from that, the implementation process also experienced many obstacles, namely inappropriate service times, service quality, and standards that were considered lacking, many needed to learn the procedures and requirements needed, an imbalance between the number of applicants and verification officers, and others. Therefore, studies must be conducted to improve services following stakeholder standards and needs. This research uses the Quality Function Deployment (QFD) method to determine the relationship between the applicant's needs and the technical response that can be provided so strategies for improving PBG and SLF services can be determined. The results show several obstacles to the publishing process, including minimal public participation, many data completeness requirements, minimal human resources, and a lack of service personnel. Based on the obstacles that occur, strategies that need to be taken can be determined: (i) increasing the socialization of online services by providing information regarding access to SOPs and requirements for speeding up the administration process; (ii) improving more adequate services such as adding service personnel; (iii) carry out outreach and training to both applicants and verification officers; and (iv) ensure there are no changes to regulations and guarantee data privacy security. [ABSTRACT FROM AUTHOR] |
