Enhancing service adaptability: a moderated mediation model of workplace ostracism, robot anthropomorphism, employees' readiness to change, and performance efficacy.

Autor:	Patwary, Ataul Karim, Hossain, Md Sazzad, Mistry, Trishna G., Parvez, M. Omar
Předmět:	RESTAURANT personnel EMPLOYEE services ANTHROPOMORPHISM RESTAURANT customer services PREPAREDNESS
Zdroj:	Journal of Hospitality & Tourism Technology; 2024, Vol. 15 Issue 5, p897-915, 19p
Databáze:	Complementary Index
Externí odkaz:	Zobrazit plný text záznamu