| Abstrakt: |
Workplace incivility in hotel settings poses significant challenges, affecting employee well-being and organizational outcomes. This systematic literature review aims to comprehensively examine its multifaceted impact, addressing key research questions. Firstly, it explores the antecedents and forms of workplace incivility. Secondly, it explores the multilayered impacts on employee well-being, job satisfaction, engagement, turnover intentions, and counterproductive behaviors. Lastly, it examines how leadership styles, organizational support structures, individual traits, and contextual variables influence employee responses to incivility. Through a SLR methodology, current trends and gaps in research are identified, offering insights for future examination. The review includes 102 relevant papers to the study, covering the time range from 2012 to 2023. The application of the PRISMA methodology and SPAR4-SLR approach ensures a detailed analysis of published works, while the TCM framework provides a theoretical lens for interpretation. This review contributes to a deeper understanding of workplace incivility dynamics in hotel settings, informing both research and practical interventions. Findings suggest that positive leadership and strong organizational support mitigate the negative effects of incivility, while negative factors like nepotism exacerbate them. Enhancing emotional intelligence and establishing clear anti-incivility policies are crucial for improving employee well-being and organizational success. [ABSTRACT FROM AUTHOR] |
