| Autor: |
Power, Mark J., Desouza, Kevin C., Bonifazi, Carlo |
| Předmět: |
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| Zdroj: |
IT Professional; Jul/Aug2005, Vol. 7 Issue 4, p32-38, 7p, 1 Color Photograph, 1 Diagram |
| Abstrakt: |
This article focuses on how to develop superior outsourcing programs. Organizations can improve their outsourcing experience by developing a process based on knowledge management and sound metrics. Before an organization can improve its outsourcing process, it must accept that mistakes, surprises, errors, failures, foul-ups, and blunders are all part of the trying-and-testing game. Unless the organization is willing to experiment with outsourcing, it will never learn. An organization cannot also improve a process unless it can measure it. Measures indicate how the process is performing. In doing so, an organization also shows whether managerial intervention is helping to improve the process. |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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