| Autor: |
G., Meena |
| Předmět: |
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| Zdroj: |
Library of Progress-Library Science, Information Technology & Computer; Jul-Dec2024, Vol. 44 Issue 3, p15655-15661, 7p |
| Abstrakt: |
To improve the quality of service in any sector, getting to know the satisfaction quotient of end users is indispensable. The purpose of this study was to benchmark user satisfaction of the quality of service in the mobile healthcare sector. Digital and cloud-based technology has played a vital role in the management of chronic diseases by medical professionals and patients. This study was based on the feedback of 158 patients with chronic disease who have used mobile healthcare services. Primary data for the study was collected using the structured interview schedule. Key variables influencing user satisfaction like role of technology, consultants, supply of information and cost were chosen for the study. The study found that cost of service provided and continued use of the M - Healthcare app had a profound influence on patients' satisfaction. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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