Understanding medical service quality, system quality and information quality of Tele-Health for sustainable development in the Indian context.

Autor: Rana, Sushil, Tandon, Urvashi, Kumar, Harish
Předmět:
Zdroj: Kybernetes; 2024, Vol. 53 Issue 10, p3232-3253, 22p
Abstrakt: Purpose: The purpose of the study is to comprehend medical service quality, information quality and system quality toward actual use of Tele-Health in rural India. The study further validates the impact of the actual use of Tele-Health on sustainable development, thus providing implications to improve upon the Tele-Health penetration in India. Design/methodology/approach: Data was collected from 326 healthcare practitioners practicing Tele-Health in North Indian states and Structural Equation Modeling was applied to validate the conceptual framework. Findings: The results indicated that medical service quality, information quality and system quality influence Tele-Health behavioral intentions which in turn impact actual use and sustainable development. This research draws upon a conceptual framework to deepen our understanding of Tele-Health by providing an all-inclusive overview. Originality/value: The massive topography of India with a prime rural populace instills the need for timely healthcare facilities. Tele-Health is a solution to all these problems but is at a nascent stage. Therefore, there is a vital need to study the factors which improve the penetration of Tele-Health in the Indian context. The model that emerged from the study may be validated by other Indian sub-continental countries so that Tele-Health may be implemented hassle-free. [ABSTRACT FROM AUTHOR]
Databáze: Complementary Index