| Autor: |
Hans, Achmad Randhy, Firmansyah, Gerry, Tjahyono, Budi, Widodo, Agung Mulyo |
| Předmět: |
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| Zdroj: |
Asian Journal of Social & Humanities; Sep2024, Vol. 2 Issue 12, p2996-3006, 11p |
| Abstrakt: |
The rapid advancement of information technology has become a critical factor in supporting business processes, especially for startups operating 24/7. These businesses rely heavily on robust IT systems to ensure service availability. IT service assessment plays a vital role in evaluating and improving the quality of IT services within organizations. This study evaluates IT service management at PT Loyal.id using the ITIL (Information Technology Infrastructure Library) V3 framework, focusing on service management and service delivery. By implementing ITIL, the organization can enhance incident management, problem management, and service desk performance. The study uses a self-assessment tool in the form of a website for evaluation. The assessment revealed that IT services at PT Loyal.id are still inadequate, with service desk and incident management reaching only level 1.5, and problem management reaching level 2. The results indicate that the organization's IT services require significant improvements to meet ITIL standards and enhance service quality, ultimately aligning IT operations with business objectives. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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