| Abstrakt: |
The article covers the activities of administrative service centers: problematic issues and ways to solve them. Among the problems in the activities of public service centers are the following: 1) the lack of alternative ways to apply to administrative service centers for a certain type of public service, which makes the subjects directly dependent on the officials who provide them; 2) lack of appropriate conditions for waiting for the subjects of treatment, especially for people with disabilities, when the premises of public administration entities do not have basic chairs and tables for filling out forms, documents, applications, etc., there are no means for easy access to the offices objects of public administration of subjects of treatment with special needs; 3) lack and / or limited access to information on administrative procedures for the provision of public services in the activities of the CNAP; delays by local government officials, including administrative service centers and executive authorities, in the timing of many public services; 4) too huge «live» queues in the executive and local governments, including public service centers; 5) inconvenient mode of operation of administrative service centers providing public services, which often coincides with the usual schedule of most of the subjects of appeals and causes certain inconveniences primarily for consumers who are forced to apply for public services; 6) violation of the terms of consideration by the employees of the CNAP regarding the decision on the merits of providing a certain type of public service; 7) intermediate decisions and approvals among the subjects of public administration, which in turn are located in different parts of settlements; 8) the complexity of public service delivery procedures, the essence of which is that consumers of public services must collect a significant number of documents in the form of certificates, copi es, etc. Emphasis is placed on the fact that the establishment of administrative service centers should be the alternative that will significantly improve the quality of service to the subjects of treatment and help prevent corruption risks in the activities of the CNAP. It is proved that the Law of Ukraine «On Administrative Services» provided for the establishment of such centers primarily in those subjects of public administration, where the maximum number of public services is provided by their structural units, in particular, in the executive committees of city councils. In addition, the Law of Ukraine «On Administrative Services» provides for measures to decentralize the provision of basic public services, related to the need to transfer authority to receive documents in the field of public services and issue their results from territorial units of central executive bodies to relevant local governments and / or local district state administrations, including CNAP. [ABSTRACT FROM AUTHOR] |
