Studying Provider's Satisfaction on Video Consultation by Ain Shams University Virtual Hospital.

Autor: Mostafa, Basma H. A., Al Tehewy, Mahi M. F., Wahba, Hoda M. F., Basyoni, Nashwa I. A.
Předmět:
Zdroj: QJM: An International Journal of Medicine; 2024 Supplement, Vol. 117, pi239-i239, 1/2p
Abstrakt: Background: Video consultations were developed to allow longdistance patient and clinician contact, care, advice and monitoring which has been shown to improve patient health status. When rural settings, lack of transport, a lack of mobility, decreased funding, or a lack of staff restrict access to care, video consultation may bridge the gap. Objective: To measure satisfaction of physicians involved in video consultations services provided at Ain Shams Virtual Hospitals (AVH). To identify the main factors affecting satisfaction of physicians involved in such video consultations services provided at AVH. Methods: A descriptive cross-sectional study was conducted to measure satisfaction of a sample of providers of video consultations at AVH from December 2020 to March 2021. Results: Total 37 physicians were included in the study, 29 physicians responded (78.3%). The mean age ±SD is 37.97 ±6.3 and their main specialties were neuropsychiatry (40.7%), internal medicine subspecialties (40.7%), and surgical specialties (18.5%). About 83% were confident with their diagnoses in video consultations and (13.8%, 75.9%) of the physicians reported that they always/sometimes suffered from bad quality of image/ sound respectively. More than half of the physicians (53.5%) thought that lack of physical examination would affect the accuracy of the diagnoses and 53.5% of the physicians thought that video consultation would be suitable for follow-up patients post operatively. Conclusion: Two thirds of the physicians had a positive experience and were satisfied with using video consultations in their clinical practices. Recommendations: It is recommended to use video consultations in following-up of patients. It is also recommended to monitor providers satisfaction over time. [ABSTRACT FROM AUTHOR]
Databáze: Complementary Index