| Abstrakt: |
This article discusses the use of Robotic Process Automation (RPA) in complaint management systems, specifically in educational institutions. The research aims to design and implement an improved system that can evaluate the impact of RPA on the complaint-handling process in a school complaint portal. By implementing RPA, administrators can optimize efficiency, accuracy, and transparency in the complaint resolution process, ultimately enhancing staff experiences. The article provides an overview of RPA and its potential benefits in educational institutions, and includes a methodology section explaining the use of UiPath, an AI application, to automate processes in the student registration system and complaint management system. The results show snapshots of the interfaces from the developed RPA system, and the article concludes with recommendations for organizations to consider implementing RPA in their complaint management systems to enhance efficiency and satisfaction. The given text is a list of references and citations from various sources discussing the use of RPA in complaint management, specifically in educational institutions. The sources explore the benefits, challenges, and potential applications of RPA in improving complaint handling efficiency, stakeholder satisfaction, and streamlining processes. The articles provide case studies, guidelines, and best practices for implementing RPA in educational complaint portals, highlighting the potential of RPA to enhance complaint resolution and automate routine tasks in educational institutions. [Extracted from the article] |
