Differences in Patient Experiences Among People From Ethnic Minority Backgrounds: A Comparative Analysis of HCAHPS Results.
Autor: | Adams, Corey, Schembri, Anthony, Chauhan, Ashfaq, Walpola, Ramesh, Harrison, Reema |
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Předmět: |
HOSPITALS
MEDICAL quality control MINORITIES HEALTH facilities SCIENTIFIC observation COMMUNICATION barriers CROSS-sectional method HEALTH outcome assessment PATIENTS' attitudes EXPERIENCE SURVEYS COMPARATIVE studies T-test (Statistics) PSYCHOSOCIAL factors SCALE analysis (Psychology) DESCRIPTIVE statistics ETHNIC groups METROPOLITAN areas HEALTH equity RESPECT DATA analysis software LONGITUDINAL method |
Zdroj: | Journal of Patient Experience; 12/7/2023, p1-6, 6p |
Abstrakt: | Patients from ethnic minority backgrounds often experience disparities in healthcare quality and outcomes. This study aimed to compare the patient-reported experiences of patients with limited English proficiency (LEP) to general patients in the Australian healthcare setting. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was used to evaluate patient experiences from patients in a metropolitan public healthcare network, spanning three hospitals. Level of English proficiency was based on primary language spoken at home. To identify disparities in experience ratings between patients with LEP and the general cohort, independent t -tests were employed. Data was analysed from 2,291 patients, collected over a five-year period (2017–2022), with 490 patients identified as LEP (i.e. speaking a language other than English at home). Statistically significant differences were identified between the cohorts, with LEP patients rating their experiences higher in three areas: doctors listening carefully, doctors explaining in a way they could understand, and quietness at night. Conversely, patients with LEP scored lower in areas regarding nursing respect and responsiveness to call bells. Although patients with LEP had a more positive overall experience, this difference was not statistically significant. The findings indicate potential misalignment between the often poorer health outcomes among people from ethnic minority backgrounds and their experiences in hospital. Additional research is crucial to delve into the unique experiences of ethnic minority patients, including those with LEP, to understand the differences influencing perceptions of care and contributing to disparities in health outcomes. [ABSTRACT FROM AUTHOR] |
Databáze: | Complementary Index |
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