| Autor: |
Narullia, Dwi, Putri, Sheila Febriani, Purnamasari, Fitri, Putri, Dhika Maha |
| Předmět: |
|
| Zdroj: |
AIP Conference Proceedings; 2023, Vol. 2765 Issue 1, p1-7, 7p |
| Abstrakt: |
Stakeholder satisfaction is one indicator of an institution's good performance, even for educational institutions such as universities. Stakeholder satisfaction surveys in higher education are the main agenda that must be carried out as a series of activities to improve higher education performance. The follow-up to the results of the stakeholder satisfaction survey is an effort made by universities to enhance their performance. This study aims to see stakeholders' perceptions of the follow-up conducted by universities. This research was conducted at higher education in Indonesia that has a good ranking in information disclosure. This study uses a field survey method using primary data in the form of questionnaire results that are deepened by interviews. In addition to primary data, there are secondary data in studies related to stakeholder satisfaction. The data were analyzed using several steps: (1) data condensation, data display, and verification. This model is expected to be a guide in the delivery of research results related to stakeholder satisfaction. The research results show that university stakeholders who are the object of the research feel that the satisfaction survey conducted by universities has been sufficiently fulfilled and can accommodate aspirations. However, the most crucial part of the satisfaction survey is how it is acted upon to be used to improve the quality of services provided. The results showed that despite the survey's ability to cover stakeholder aspirations, only a small proportion of them felt sufficient follow-up or feedback on the completed satisfaction survey results. Most stakeholders felt that there was little or no follow-up to the survey carried out. The reasons put forward are in two categories, namely (1) because the stakeholders feel that there has been no change in the services provided and (2) the stakeholders are ignorant of the follow-up or responses that have been or have not been carried out by higher education. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
|
