INDONESIAN ONLINE SHOPPING PERSPECTIVE: RELATIONSHIP E-SATISFACTION, E-COMMITMENT, E-WOM AND E-REPURCHASE INTENTION.

Autor: Hamdan, Hamdan, Ali, Hapzi, Mahaputra, Muhammad Rizky, Marlapa, Eri, Maharani, Amalia, Mahaputra, Muhammad Ridho, Saputra, Ebit Bimas, Satriawan, Nofri, Nofriladi, Reski, Setiawan, Haikal Akbari, Yandi, Andri, Gupron, Gupron, Saputra, Farhan
Předmět:
Zdroj: International Journal of Professional Business Review (JPBReview); 2023, Vol. 8 Issue 7, p1-26, 26p
Abstrakt: This article analyzes the perspective of online shopping in Indonesia, specifically focusing on the relationship between e-Satisfaction, e-Commitment, e-WOM, and e-Repurchase Intention. The study uses TRA, TPB, and TAM as theoretical frameworks to build the research model. The findings suggest that e-STF, e-COM, and e-WOM influence the attitudes and behavior of Indonesian people towards e-Repurchase Intention in the context of online shopping. This research can be valuable for online shop producers, IS developers, and managers in achieving competitive advantage and sustainable business. [Extracted from the article]
Databáze: Complementary Index