Access to Justice: Lessons for Designing Text-based Court-Connected ODR Programs.

Autor: Shack, Jennifer, Shestowsky, Donna
Předmět:
Zdroj: Dispute Resolution; Apr2023, Vol. 29 Issue 2, p29-35, 7p, 8 Color Photographs, 1 Chart, 2 Graphs
Abstrakt: Courts contemplating their own ODR programs should strive to make ODR available to all parties and to offer more than one alternative to a court hearing or trial. A court's plan should specify how parties can learn about the program and detail what information court personnel should relay about ODR so that they inform and educate parties uniformly. If both parties registered for ODR, the caseworker opened the platform to joint communications, which allowed parties to communicate bilaterally and jointly with the caseworker.[11] The caseworker could also communicate with each party separately. In both programs, staff members indicated they did not send parties who lacked digital literacy to ODR, and litigant survey responses suggested that many parties were unaware of the ODR program or did not understand its main features. [Extracted from the article]
Databáze: Complementary Index