| Abstrakt: |
Human resources are very important in a field, as well as hospitals which are service providers. Once the importance of human resources to a development process, so it can be concluded that human resources are the core of the development of an agency. The right strategy is needed to find what should be the priority of improvement so that the quality of service can be provided optimally. One way that can be used is the application of lean six sigma. The application of the Lean six sigma concept can be done in the service and manufacturing industries. One of the service industries that is interesting to apply the Lean six sigma concept is health services through hospitals. This concept uses five stages, namely, define (problem identification), measure (measurement of quality performance), analyze (analyze the causes of defects), improvement (make improvement efforts to improve quality) and control or control. The method used in this research is action research with univariate and bivariate analysis. The results of the application of the lean six sigma concept indicate that there are problems in nursing services where there are still patients who feel dissatisfied with the services provided by nurses, and the performance of good nurses is lower than the performance of nurses who are quite good. After the analysis, it was found that there was an influence between rewards on the performance of nurses, for that it was necessary to pay more attention from the hospital to the rewards given to nurses. Because if nurses are satisfied with the rewards given, their performance will be better, and there is no effect of training on the performance of nurses at USU Hospital. This improvement will certainly increase the competitive value or competitive advantage of USU Hospital. [ABSTRACT FROM AUTHOR] |
