Patient Experiences of Primary Care by Visit Mode and Visit Reason During the COVID-19 Pandemic.

Autor:	Courtemanche, James, McIntosh, Nathalie, Rajan, Raji, Friedberg, Mark W., Rabson, Barbra G.
Předmět:	PATIENTS' attitudes PRIMARY care COVID-19 pandemic TELEPHONE rates PATIENT surveys TELERADIOLOGY
Zdroj:	JGIM: Journal of General Internal Medicine; Jan2023, Vol. 38 Issue 1, p263-265, 3p, 2 Charts
Abstrakt:	Experience Differences by Visit Mode For most items, patients reported significantly better experiences for in-person visits than with video or telephone visits (Table 1). In conclusion, patients may be most amenable to primary care telehealth visits for behavioral health and follow-up visits post hospitalization/ED, if the visits are video visits. To improve patient and clinician safety during the COVID-19 pandemic, primary care practices shifted from in-person to telehealth visits (telephone and video) beginning in March 2020.[1] As practices seek to re-balance their mix of in-person and telehealth visits, they might benefit from empirical evidence about which reasons for visits produce the best patient experiences for in-person vs telehealth modalities.[2],[3] This study aims to provide information about adult patient experiences of, and satisfaction with, in-person, video, and telephone visits in primary care. [Extracted from the article]
Databáze:	Complementary Index
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