The Impact of Socio-Economic and Demographic Factors on the Use of Digital Access to Financial Services.

Autor: Conrad, Alexander, Neuberger, Doris, Peters, Florian, Rösch, Fabian
Předmět:
Zdroj: Credit & Capital Markets / Kredit und Kapital; 2019, Vol. 52 Issue 3, p295-321, 27p
Abstrakt: This paper investigates which socio-economic and demographic factors influence the demand for digital access to financial services. For this purpose, customer data from all public savings banks in Germany are linked with socio-economic and demographic data at regional level. As a result, attributes can be identified that promote a so-called informational divide. The risk of such a divide is comparatively high in rural, sparsely populated areas with a high average age of the population and in regions with a relatively low average formal education level. Here, people could lose access to basic financial services as a basis for economic and social participation as a result of ongoing digitisation. [ABSTRACT FROM AUTHOR]
Databáze: Complementary Index