| Abstrakt: |
Effective and prudent communication needs to be inculcated so that students can face various levels of society with confidence and be able to meet the needs of future careers. The goal of this research was to improve the communication skills of a group of students at a private university. A total of 14 students were chosen to participate in the planned action research for three weeks. The study's scope includes five communication domains: confidence, language, appearance, delivery techniques, and message delivery. The study method used a two-round role-play teaching approach for a period of three weeks. The study's scope includes five communication domains: confidence, language, appearance, delivery techniques, and message delivery. The study's findings revealed that there was an increase in scores in each round of the study. The analysis revealed a significant difference between the second post test score and the pre test score. In summary, after two rounds of role-playing, students' communication skills improved significantly in each communication domain. The findings are also supported by interview data, which show that students believe they are able to use verbal and nonverbal skills to persuade others in conveying wishes and views confidently and effectively after participating in this study's role-play approach programme. The implication is that the role-play approach is an effective approach in learning communication skills, as this approach provides a safe space for students to try and practice using communication skills in real situational experience. [ABSTRACT FROM AUTHOR] |
