BOUNCE BACK AND DON’T LET GO: THE MITIGATING EFFECT OF USERS’ SNS RESILIENCE ON SNS EXHAUSTION AND DISCONTINUOUS USAGE INTENTION.

Autor: Bermes, Alena, Hubert, Marco, Eberhardt, Tim
Předmět:
Zdroj: Proceedings of the European Conference on Information Systems (ECIS); 2021, p1-11, 11p
Abstrakt: Social networking services (SNS) have become one of the most popular Internet services globally. Yet, there is also a dark side to SNS use that threatens users’ well-being. Recently, the constant growth in SNS users is diminishing and users are deciding to discontinue using SNS. Thus, research has started to explore the reasons behind discontinuance behavior from a technostress perspective. Nonetheless, there is a call for research and mechanisms explaining why some individuals continue their SNS use (compared to individuals who discontinue) in similar perceived technostress situations – especially regarding individual personality traits. As such, users’ resilience (one’s ability to bounce back and positively adapt) has been chosen as a promising area for our longitudinal research project. Through an initial two-wave study of 403 SNS users in two European countries, the preliminary results show mitigating effects of users’ resilience in SNS-induced stress processes. An outlook on the upcoming waves is provided. [ABSTRACT FROM AUTHOR]
Databáze: Complementary Index