| Abstrakt: |
In the literature of organizational behavior, emotional labor is a very new concept that has been studied since the 1980s. However, when the relevant literature is examined, it is seen that emotional labor is generally studied at the individual level and very few studies are conducted based on project teams. This study aims to research the effects of emotional labor behaviors and top management support determined by the organization that employees must comply with on project team performance. In this study using the Smart (PLS 3.0) method, it was found that other structural antecedents other than discipline had a statistically significant and positive effect on some emotional labor behaviors. In terms of ICT Project teamwork outcomes, it was found that the emotional labor behaviors hadn't any effect on the performance of the project team, but the speed to the market had a statistically significant and positive effect on the market success. Also, top management support was shown to have a moderate role in the relationship between surface behavior and market success. [ABSTRACT FROM AUTHOR] |
