QUALITY ASSESSMENT OF HEALTH SERVICES PROVISION OF BASIC HEALTH UNITS OF DISTRICT PESHAWAR.

Autor: Mustafa, Adeela, Ayub, Romana, Khan, Bakht Danyal, Karam, Alveena, Faizan, Ahsan, Nayab
Předmět:
Zdroj: Journal of Medical Sciences (1997-3438); 2020, Vol. 28 Issue 4, p377-379, 3p
Abstrakt: Objective: To assess the quality of services provision of different Basic Health Units of district Peshawar. Material and Methods: It was a cross-sectional descriptive study that was carried out in 08 Basic health units (BHU) of district Peshawar using convenient sampling technique. Data was collected through a semi structured questionnaire, which was developed and validated in the department of Public Health, Khyber Medical College Peshawar before the start of research. The data collection through field visits continued for about 03 months. The results were analyzed through SPSS version 22. Results: The study was designed in the department of Public health and after approval from ethical board of Khyber Medical College, a questionnaire (having 15 items) for data collection was developed and validated with the help of subject experts. A total of 8 BHUs were selected in the outskirts of Peshawar. Questionnaire were distributed among 100 patients or their accompanying persons. Amongst them, 55 were female patients. The educational status of all of them was below 5th grade. Quality of BHU was assessed in three domains which were staff attitude, availability of essential drugs and facilities available in BHUs. For staff attitude Likert scale was used and 89% of Patients were satisfied with the attitude of staff. When asked about availability of essential drugs, 67% patients said that they do not receive any medicines. When asked about availability of facilities, 75% of patients said that there is supply of clean drinking water at BHU, 50% of patients said that there was no electricity during their stay at BHU. Regarding availability of doctors, 63% claimed that doctor was present during their visit. About 92% of patients said that BHU is easily accessible. However, 91% agreed that there is still room for improvement. Conclusion: It is concluded from this study that most of Basic health units are accessible to the users and they are satisfied with the attitude of staff but all of BHUs had problem of essential drugs availability. [ABSTRACT FROM AUTHOR]
Databáze: Complementary Index