Burnout as Social Information: Coworkers' Burnout and Individual Employees' Work Performance.

Autor: Lam, Catherine K., Lam, Wing, Ziguang Chen, Jeanne Fu, Law, Raymond
Zdroj: Academy of Management Annual Meeting Proceedings; 2020, Vol. 2020 Issue 1, p1-1, 1p
Abstrakt: Previous research suggests that individual employees tend to catch burnout from their coworkers and thus perform less satisfactorily. This primitive burnout contagion mechanism, however, cannot explain why some individuals may take pre-emptive actions to defend the potentially adverse influence of coworkers' burnout on themselves. We therefore go beyond the contagion view adopted in prior studies and advance knowledge by proposing a resource signaling perspective to understand the relationship between coworkers' burnout and employees' performance. We theorize that coworkers' burnout acts as a social cue that guides focal individuals in regard to how much effort they should put into their work in order to keep up with a high level of work performance. Two independent studies (Study 1: cross-sectional data; Study 2: three-wave data collection) support this new perspective. Results from Study 1 revealed that coworkers' burnout was negatively related to work performance for employees with lower levels of self-motivational resources when most (rather than a few) coworkers experience similarly high levels of burnout (i.e., burnout signal consistency). This negative relationship was buffered when either burnout consistency was lower or self-motivational resource was higher. Furthermore, Study 2 showed that this conditional linkage between coworkers' burnout and performance was mediated by the work effort invested by focal employees. This resource signaling model remained significant even after controlling for the burnout contagion mechanism across both studies. [ABSTRACT FROM AUTHOR]
Databáze: Complementary Index