| Abstrakt: |
This paper is about evaluation of usability characteristics and anthropometric dimensions of Automated Teller Machines (ATMs) in Kuwait. As for the usability characteristics, efficiency, learnability, readability, and satisfaction are considered. Additionally, as anthropometric dimensions of ATMs for ergonomic design, screen height, keyboard height, card slot height, and cash slot height are considered. In order to evaluate usability characteristics, a questionnaire with ten questions related to the mentioned characteristics are designed. The results of the questionnaire are analyzed by using Minitab Software using Spearman Coefficient Correlation. Spearman Coefficient Correlation was used to check if the questions from same categories are correlated or not. Additionally, comparisons between customer satisfaction and learnability, efficiency and readability characteristics are performed. Also, for the efficiency characteristics of ATMs, the total transaction time is measured by using a chronometer for each user. On the other hand, different anthropometric dimensions for three banks in Kuwait are measured. These measurements are indicated that ATM designers are not considering anthropometric dimensions for different users. Finally, some solutions related to usability issues and anthropometric dimensions for Kuwaiti banks and ATM designers are recommended. [ABSTRACT FROM AUTHOR] |
