| Autor: |
Pandit, Anil, Prashar, Savita |
| Předmět: |
|
| Zdroj: |
Indian Journal of Public Health Research & Development; Mar2020, Vol. 11 Issue 3, p32-40, 9p |
| Abstrakt: |
Patients’ waiting time for OPD billing has been defined as “the length of time from when the patient gets the token in the outpatient clinic to the time the patient actually reaches the OPD billing counter “. Total billing time includes the waiting time and the time taken at the counter till the process is completed. Waiting times act as barrier to efficient patient flows thus have been considered a serious problem in many health care systems. OPD is considered as the window to hospital services and a patient’s impression of the hospital begins at the OPD. Therefore, it is essential to ensure that OPD services provide an excellent experience for customers. This was the undertaken for assessing the waiting time and total time taken for billing in the outpatient department and recommending suggestions to reduce the waiting time for billing process. The Waiting time and total time taken for the billing process was calculated using direct observation study. It was found that there was a significant increase in the total time and waiting time for the billing in the outpatient department after 11 AM and till late afternoon; it varied from 8 minutes to 27 minutes and from 4 minutes to 23 minutes, on an average respectively. Reducing the waiting time for OPD billing will help to retain the loyal patients. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
|
