| Autor: |
Stasiak-Betlejewska, Renata, Kaye, Michael, Dyason, Marilyn, Stachová, Katarina, Urbancová, Hana |
| Předmět: |
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| Zdroj: |
Journal of Efficiency & Responsibility in Education & Science; 2014, Vol. 7 Issue 3/4, p53-58, 6p |
| Abstrakt: |
Contemporary universities services quality level concerns mainly the education efficiency evaluation that results from the learning outcomes realization and innovative features of the teaching programs that differs universities offers. Technical universities' attention is focused on ministerial requirements fulfillment which are strictly concentrated on the obtaining of students' skills expected by the employers' market. Analysis of the university services quality ignores common expectations of students and candidates for students related to the technical or functional quality such as university facilities and administrative workers empathy. The aim of this study is to identify the expectations of both students and candidates for studies at technical universities. This allows identifying a level of the university services quality and areas that needs improvement in terms of not only the educational services but also technical university facilities. Results show significant importance of the all examined service quality aspects in the context of candidates expectations and students' perception. Research findings also support the university development within the scientific research process assistance. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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