| Autor: |
Ullah, Muhammad Fahad, Fleming, Christina A., Mealy, Kenneth |
| Zdroj: |
Irish Journal of Medical Science; Feb2020, Vol. 189 Issue 1, p43-49, 7p |
| Abstrakt: |
Background: Patients' satisfaction reporting is important for assessing the quality of care in surgical practice. Post-discharge questionnaire reporting is considered best practice; however, the logistics of this method remains problematic. Aims: To examine patient satisfaction response rates prior to and following discharge from the hospital in a general surgery department. Methods: Two patient groups were examined: group 1—questionnaires were completed by patients prior to discharge; and group 2—questionnaires were posted to patients following discharge and were advised to return the questionnaire in a given time frame. The questionnaire design was based on the WHO strategy on measuring responsiveness guidelines tailored to a population of surgical patients. Results: Four hundred and fifty patients were examined [group 1 (N = 150); group 2 (N = 300)]). Results from pre- and post-discharge questionnaires were similar in almost all parameters. The response rate dropped significantly in group 2, and the cost was also significantly higher. Conclusions: There were no significant differences in reporting between pre- and post-discharge questionnaire responses. As pre-discharge reporting is more efficient, less costly and has a higher response rate, this should be considered the preferred practice in patient satisfaction assessments. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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