Approach to Designing Systems for Delivering Value.

Autor: Kumar, Anand, Goruganthula, Edwin Anand, Lokku, Doji Samson, Natarajan, Swaminathan, Nori, Kesav V
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Zdroj: Incose International Symposium; Dec2019 Supplement, Vol. 29 Issue 1, p28-41, 14p
Abstrakt: How value emerges from the interactions between different classes of stakeholders (like customers, service providers, suppliers, acquirers and so on) and the ways and means to enhance the interactions is a phenomenon that is increasingly becoming a significant game changer in any human endeavor. Increasingly, stakeholders expect something of interest to emanate for them whenever they participate in an endeavor. This thing that the stakeholders wish to create or experience is subjective and every stakeholder has their own perception of what this thing is. It is often the case that the thing that enthuses a stakeholder is the perceived value that they feel they can obtain; and the thing that they experience or create when participating in the endeavor is the actual value. In this situation, stakeholders often try to minimize the gap between their perceptions and actuals. This is often difficult to achieve as the notion of what is of value is time and stakeholder dependent. In order to address these issues, in this paper, a systematic approach to facilitate stakeholder value creation is presented and the underlying rationale for the approach discussed. This approach is based on the premise that in all human endeavors, goal or purpose of the endeavor, human centric processes, quality of these human‐centric processes, outcomes and the quality of the outcomes determine the value that different stakeholders create or experience. It is essential to understand, establish and articulate the right value influencing factors and criteria so that value is created for all stakeholders. This is further substantiated by the system value cycle wherein value created by the stakeholder by utilizing one or more systems. A set of eight different processes to institutionalize the stakeholder value creation dynamics is also presented to aid in the value co‐creation, sustenance and transformation. [ABSTRACT FROM AUTHOR]
Databáze: Complementary Index
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