| Autor: |
Pillemer, Karl, Schultz, Leslie, Cope, Marie Tillema, Meador, Rhoda H., Henderson, Charles |
| Předmět: |
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| Zdroj: |
Seniors Housing & Care Journal; 2018, Vol. 26 Issue 1, p3-15, 13p |
| Abstrakt: |
The Problem: Although forging partnerships between families and staff in assisted living (AL) is desirable, few programs exist that promote such positive relationships. Staff members and relatives of residents can sometimes experience communication problems and interpersonal conflict with one another. The Resolution: Partners in Care in Assisted Living (PICAL) aimed to improve cooperation and communication in AL communities. Training sessions on communication and conflict-resolution techniques were conducted with families and staff, and the program was tested using a rigorous evaluation design. The research confirmed that family--staff relationships are sometimes challenging in AL communities and that an intervention can improve these relationships. Tips for Success: AL communities can enhance the experiences of both families and staff by providing training in communication skills and conflict resolution, which is likely to lead to improved care for residents. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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