| Autor: |
HATTKE, FABIAN, HENSEL, DAVID, KALUCZA, JANNE |
| Zdroj: |
Academy of Management Annual Meeting Proceedings; 2019, Vol. 2019 Issue 1, p753-758, 6p |
| Abstrakt: |
This study investigates how varying conditions of administrative delay, administrative burden, and rule dysfunctionality spark discrete emotional reactions. Physiological measurements from 136 participants in a laboratory study show that bureaucratic red tape evokes significant negative emotional responses, especially confusion, frustration, and anger, regardless of the favorability of procedural outcomes. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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