| Autor: |
Kyakulumbye, Stephen, Pather, Shaun, Jantjies, Mmaki |
| Předmět: |
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| Zdroj: |
Proceedings of the International Conference on Intellectual Capital, Knowledge Management & Organizational Learning; 2018, p132-142, 11p |
| Abstrakt: |
Given the state of inter-connectedness of the world today, and the associated pervasiveness of the internet, there are a growing number of ICT applications becoming available to end-users across all walks of life which are being used on a multitude of devices. However during this boom of application development, too few designers incorporate the user in the design process. Given the foregoing, this paper reports on an aspect of participatory empathetic user design. We argue that from a participatory design point of view, users who possess tacit knowledge and who may possess explicit knowledge as well, may be brought into the design space to work with the designer who already has a wealth of both knowledge types. Both tacit and explicit knowledge types have been debated in the extant literature. Fundamentally, Cook and Brown (1999: 385) believe that "tacit knowledge cannot be turned into explicit knowledge, nor can explicit knowledge be turned into tacit". We argue that the two forms of knowledge may be reciprocal during the process of participatory design. The paper thus lends support to Wynn and Williams (2012) who argue that the generation of new knowledge is the result of "... our interaction with the world," because the world and entities that constitute reality exist 'out there' independent of our human knowledge. We argue that knowledge is not only a belief of knowing and thinking but rather an ability to transform it into real action. The paper posits that tacit and explicit forms of knowledge are inextricably linked and that "knowledge is created and expanded through social interaction between tacit knowledge and explicit knowledge" using modes of 'knowledge conversion'. This paper presents a model for application empathetic design that describes how knowledge creation unfolds among co-design team thereby enriching the design outcome of the application. Design iterations result into dialogic interaction and participatory learning process which may be formal or informal. This in turn helps to re-align the expectations and experiences of both the designers and the would be users. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
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