| Autor: |
N. A., MENDALIYEV, A. A., TANIRBERGENOVA, K. K., KURAKBAYEV, SH. A., BEISEMBAYEVA, G. E., AIMBETOVA, G. T., KASHAFUTDINOVA |
| Předmět: |
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| Zdroj: |
International Journal of Pharmaceutical Research (09752366); Oct-Dec2018, Vol. 10 Issue 4, p450-453, 4p |
| Abstrakt: |
The aim of our research was to estimate the quality of work regarding clinical diagnostic laboratory at the municipal polyclinic № 12 in Almaty based on a research of patients opinions.358 patients were interviewed from 384. The response rate is 92%. The number of women who participated in the survey - 230 (64.2%), while the number of men - 128 (35.8%). The survey was conducted by persons of different age groups, including most of the persons accounted for 18-29 years - 24.0%. The proportion of respondents in other age groups has the following composition: 30-39 years - 20.0%, 40-49 years - 19.0%, 50-59 years - 20.0%, 60 years and older - 17.0%. It should also be noted that the level of education of persons who participated in the survey, was quite high: half of all respondents had higher education, 31.6% - secondary special education, 14.2% - secondary and 3.6% - incomplete secondary. The percentage of patient satisfaction with the services provided by diagnostic laboratory at the municipal polyclinic № 12 in Almaty is 62%. The analogical works carried out in Africa, Bulgaria satisfaction accounted for 60.4% and 67.0%, respectively. Based on the results it should be noted that the overall level of patient satisfaction is low, which requires special attention from the leaders of the clinics and laboratory workers, especially in matters concerning the accessibility of laboratory tests. Survey of patients is one of the components of internal audit of the medical organization, which allows to analyze and to take measures to improve the quality of medical services. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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