The Role of Ar-Rahnu's Benefits - Sacrifices Exchange towards Relationships between Customers and Islamic Financial Institutions.

Autor: Rafidah Mohd Azli, Mohd Rizal Palil, Shifa Mohd Nor, Mohamad Abdul Hamid, Zainudin Awang
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Zdroj: Pertanika Journal of Social Sciences & Humanities; 2017, Vol. 25, p127-139, 13p
Abstrakt: The first Ar-Rahnu (Islamic pawn broking) shop was established in Terengganu, Malaysia in 1992. However, the role of exchange between benefits and sacrifices in Ar-Rahnu transaction as a determination of its development has not been given much emphasis in Malaysia. Therefore, this paper explores a new perspective of Ar-Rahnu especially focusing on its benefits and sacrifices. Several studies have highlighted the benefitssacrifices exchange (BSX) to be the determinant of customer demand. The BSX in Ar-Rahnu transaction proposes a new conceptual framework to investigate the effects of its usage. This paper provides a new insight into these constructs by introducing the Social Exchange Theory (SET). Two hundred and six respondents were selected to answer a set of questionnaires. The Factor Analysis found that the dimension of benefits and sacrifices in Ar-Rahnu is fit to be analysed using SEM using Amos. This paper suggests that BSX in Ar-Rahnu transaction produce a significant effect on the Ar-Rahnu customerpawnbroker trust and long-term relationship. [ABSTRACT FROM AUTHOR]
Databáze: Complementary Index