Dealing with Angry Western Customers in Asian Call Centres: A Cultural Divide?

Autor:	Lockwood, Jane, Finch, Steven James, Ryder, Neil, Gregorio, Sarah, De La Cruz, Ruby, Cook, Benjamin, Ramos, Laura
Zdroj:	Talking at Work; 2016, p155-178, 24p
Databáze:	Complementary Index
Externí odkaz:	Zobrazit plný text záznamu