| Autor: |
PINTOS, Leandro, STIEBEN, Adriana, GARCIA, Gabriela, BRIATORE, Agustina, BERTOIA, Agustina, BENITEZ, Sonia, GIUNTA, Diego, BAUM, Analía, DE QUIROS, Fernán GONZALEZ BERNALDO |
| Zdroj: |
Studies in Health Technology & Informatics; May2015, Vol. 210, p536-540, 5p, 1 Color Photograph, 3 Charts, 3 Graphs |
| Abstrakt: |
A Help Desk (HD) is crucial in a computerized hospital. Objective: to describe the performance of a HD. Design: retrospective cohort study Results: the sociodemographic characteristics of users, as well as their relationship with the institution influence behaviour when requesting support to a HD. Also we observed a relationship between the flow of users request and the functioning of hospital services. Conclusions: complexity of HD process realizes the need to identify and define standards to ensure quality of service. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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