| Autor: |
ABRAHAMSSON, BIRGITTA, BERG, MARIE-LOUISE U., JUTENGREN, GÖRAN, JONSSON, ANNIKKI |
| Předmět: |
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| Zdroj: |
International Journal for Quality in Health Care; Jun2015, Vol. 27 Issue 3, p196-200, 5p, 4 Charts |
| Abstrakt: |
Objective: This study aims to examine the circumstances associated with patients' tendencies to recommend a primary care centre, based on four hypotheses, the initial contact's quality, care relationship continuity, treatment encounter responsiveness and whether the significance of encounter responsiveness differs depending on whether the patient has been seeing a nurse or physician. Design: The study is based on the patient' self-reported responses, retrieved from the Swedish National Patient Survey. The design is cross-sectional, and data were analysed using a binary logistic regression. Setting: Datawere collected from three primary healthcare centres in the region of Västra Götaland, Sweden. Participants: A total of 362 patients (62% females) having visited any of three publicly run healthcare centres in September 2010 constitute the analytical sample. Participants were fairly evenly distributed across all age groups Main Outcome Measures: Recommendation was captured by patients' binary responses to the question: Would you recommend the visited primary healthcare centre? Results: The hypotheses involving initial contact quality, care relationship continuity and treatment encounter responsiveness were supported by the analyses. The latter was strongly associated with patient tendency to recommend the primary healthcare centre. However, the profession (nurse or physician) involved in the treatment encounter made no difference for the predictive significance of encounter responsiveness for a patient's tendency to recommend the healthcare centre. Conclusions: Striving for stable and responsive patient/staff relationships and an open approach towards patients are potentially successful strategies for primary healthcare centres seeking to attract new patients and maintain current ones. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
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